Shipping Policy
At Gehna Studio, we aim to process and deliver your orders as quickly as possible.
Delivery Time
- Orders are generally delivered within 1 to 3 business days.
- Delivery time may vary depending on your location and courier availability.
- Once your order has been shipped, you may receive shipping and tracking details through your registered contact information.
- Delivery may occasionally take longer due to unforeseen circumstances such as weather conditions, courier delays, public holidays, or other situations beyond our control.
Shipping Address
Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.
Gehna Studio will not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Return & Exchange Policy
Gehna Studio follows a strict No Return and No Exchange Policy.
All products purchased from our website are non-returnable and non-exchangeable.
Returns or exchanges will not be accepted for:
- Change of mind
- Incorrect product selection
- Size or design preference
- Color preference
- Personal reasons
- Any other reason after the order has been delivered
We request customers to carefully check the product details, images, size, color, and other information before placing an order.
Damaged or Wrong Product
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Clear photographs of the package and shipping label
- Unboxing video, if available
Our team will review the issue and, if the claim is approved, we may provide a suitable resolution such as a replacement.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.
Refund Policy
As Gehna Studio follows a No Return and No Exchange Policy, refunds are generally not provided.
A refund or replacement may only be considered in exceptional cases where the product received is damaged, defective, or incorrect and the claim has been approved by our team.
Contact Us
For any shipping-related questions or concerns, please contact us:
Gehna Studio
Shiv Vihar Hastsal, Uttam Nagar
New Delhi – 110059
Phone: +91 9217467469
